Return Shipping Policies

For orders delivering outside of Canada & the US, please visit our International Shipping Policies Page.

While we hope you love your purchase, we understand that things change. 
To return an eligible item, please contact us within 7-days of delivery for further instructions. Unfortunately once 7-days have passed, we are unable to process your return. 
Items eligible to return must be unopened and enclosed in their original packaging.  A 10% restocking fee will apply to any returned shipments.
Returns must arrive in the condition that they were shipped. 
Items that are not eligible to return include limited-edition releases, pre-orders, sale items and seasonal items. 
For returns arriving from the US back into Canada, a $5.00 service fee will be charged by our cross-border courier for processing the international return. 
This fee is determined by them for clearing the returned goods at their customs office in Niagara and shipping them back to our facility in British Columbia, Canada. 
For more information on our sale terms and conditions, please visit the Terms & Conditions page which will also be presented at checkout.